Customer Focus
At MT Højgaard our customers are generally satisfied. Our surveys show that the key to customer satisfaction is the quality of the completed product combined with a constructive and open project process.
Systematic surveys
At MT Højgaard, we constantly strive to improve customer satisfaction with the products and services we supply. We systematically survey customer satisfaction with questionnaires every time we complete a project exceeding DKK 2 million.
Customer satisfaction is assessed using index figures. In 2012 the overall customer satisfaction figure was index 69, which shows that our customers are satisfied with our work.
Project management
Project managers are important to the project, both in terms of the execution and what the customer experiences. We are rated highly in this area, especially in terms of the project manager's competences and ability to involve the customer.
Most importantly, our customers see a clear connection between price and quality, and expect delivery in accordance with agreement, including handover on time.
Health and safety
Customers regard MT Højgaard as an environmentally conscious company with a unique skill in managing health and safety. Read more about health and safety
Satisfied customers
76 percent of our customers are core customers. They regard us as a reliable and trustworthy suppliers, and the vast majority of them would recommend us to others.
Targeted improvement
Based on our customer satisfaction surveys, we identify areas where we can strengthen our efforts to make the construction and civil engineering process a better experience for our customers.
To us, customer satisfaction is about dialogue and our ability to understand customer wishes and needs.