Customer Focus

The satisfaction of costumers is measured systematically

At MT Højgaard, we are constantly working to improve customer satisfaction with the services and products we deliver. That is why we systematically measure our customers’ satisfaction by sending out questionnaires to them each time we have completed a case of more than DKK 2 million.

Customer satisfaction is measured using an index figure, and our figure for 2016 shows an overall customer satisfaction index of 73 out of 100. 

We want to continue improving

We have an ambition of maintaining our focus on a high customer satisfaction with a minimum index of 76 during the course of 2017. On the basis of our customer satisfaction measurements, we are constantly identifying areas where we can strengthen our efforts to make the building and construction process a better experience for our customers.

See also

Organisation

Vision and values

See vision and values of MT Højgaard.

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Building Information Modeling

We systematically employ BIM for our construction and civil works projects.

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Intro to VDC

Here you will be given a thorough understanding of VDC. We will show you how MT Højgaard moves from 2D to 6D. A process that benefits all parties working together on a given project.

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